9 November 2022
The trustee receives many questions about damage to caravans and campervans. If you are a lessor and your tenant has caused damage to your campervan or caravan, or if are you a tenant and you have caused damage to the rented campervan or caravan, then please read this article carefully.
– Update 21 november 2022 –
An own risk applies to every damage claim.
This means that – if there is insurance – the insurance will only cover the damage that exceeds the own risk.
Previously, Camptoo deducted the own risk from the deposit paid by the renter to Camptoo. Camptoo then paid out this part of the deposit to the lessor, instead of Camptoo refunding the entire deposit to the tenant.
Unfortunately, because of the bankruptcy, the trustee can no longer pass on the deposit paid by the tenant to Camptoo to the lessor.
You can file a claim in bankruptcy by sending an email to faillissementen@gmw.nl, clearly stating (1) the amount of the own risk that should have been deducted from the deposit, and (2) substantiating the claim with documents (such as the damage report).
In some cases tenants have bought off the own risk through insurance with Rental Cover. In that case, for example, the renter paid only € 250 in own risk instead of €1,000. The difference of € 750,– was then covered by Rental Cover.
This was done as follows. The above example amounts are kept for illustrative purposes.
Camptoo deducted the own risk of €250 from the deposit paid by the renter to Camptoo, and passed this amount on to the lessor.
In addition, Camptoo forwarded the damage report to Rental Cover, with a request to pay the remainder of the damage (as far as the redemption of own risk is concerned), in the example €750. After Rental Cover approved this request, Rental Cover paid this amount to Camptoo. Camptoo then paid this amount on to the lessor.
In some cases, Rental Cover has already paid the remainder of the damage to Camptoo. However Camptoo has not yet passed this amount on to the lessor. Due to the bankruptcy, the trustee unfortunately can no longer pass on the amounts received from Rental Cover to the lessor.
In other cases, Rental Cover still has to pay the own risk, or the damage may even have to be reported.
Because of the bankruptcy, Rental Cover will have to pay the deductible payments directly to the lessors. Rental Cover will also have to handle new claims reports itself. Camptoo / the trustee can no longer continue to pay the deductibles and can no longer collect or transmit claim data (for new claims) to Rental Cover.
To submit a claim to Rental Cover, send an email to claims@rentalcover.com with the following information:
Subject: Reservation number
In doing so, you should also attach a copy of the following documents:
*You can file a claim in bankruptcy by sending an email to faillissementen@gmw.nl, clearly stating (1) the amount of the own risk that should have been offset against the deposit, and (2) substantiating the claim with documents (such as the damage report).
As also previously published, the following applies with respect to day insurance at Victor Insurance B.V. / Marsh:
“If the rental period of the campervan or caravan commenced before October 27, 2022 at 00.00 a.m. and the campervan or caravan was also made available to the renter by the lessor before October 27, 2022 at 00.00 a.m., then the insurance and breakdown cover – insofar as this has been taken out with Victor insurance Europe B.V. / Marsh and Allianz – will be paid out during the contractual rental period and the campervan and or caravan will be insured during the rental period. You can cross the road with peace of mind.”
Would you like to claim the day insurance mentioned here? Then I refer you to this website: https://victorinsurance.nl/camptoo-dagverzekering/. In the last paragraph you can read how to make a claim:
“In the case of damage covered by Camptoo Day Insurance, please send an email to autoschade@victorinsurance.com including the completed and signed transfer form and any photos. We also ask you to request a quotation from a repairer and to provide us with the expected damage amount. In addition, we request that you complete the European Claims Form digitally.”
Would you like to claim the day insurance mentioned here? Then I refer you to this website: https://victorinsurance.nl/camptoo-dagverzekering/. In the last paragraph you can read how to make a claim:
“In the case of damage covered by Camptoo Day Insurance, please send an email to autoschade@victorinsurance.com including the completed and signed transfer form and any photos. We also ask you to request a quotation from a repairer and to provide us with the expected damage amount. In addition, we request that you complete the European Claims Form digitally.
In disputes between tenants and landlords among themselves, the trustee unfortunately cannot take a position. The trustee can only report that, if parties suffer damages as a result of Camptoo NL B.V. and/or Deelit Venture B.V.’s failure to fulfill its payment obligations, they can file a claim in the bankruptcy.
16 January 2023
The Trustee in Bankruptcy (Further Measures) Act (Wet versterking positie curator) came into force on 1 July 2017.
Read more16 January 2023
In the bankruptcy of CamptooNL B.V. (CamptooNL), the trustee has recently received many inquiries from users (renters and owners of campervan) of the online platform.
Read more9 November 2022
The trustee receives many questions about damage to caravans and campervans. If you are a lessor and your tenant has caused damage to your campervan or caravan, or if are you a tenant and you have caused damage to the rented campervan or caravan, then please read this article carefully.
Read more